Closing is closing the sale when the prospective customer we get a rational emotional reasons of offers that we provide.
Before selling Rose first approach to potential customer you or Your leads, thus formed a strong Engagement and TRUST.
The high flying clock sellers will understand and be able to read the prospective customer would they need, what just want or do not want.
And can be read from his characters. ..
Did you know: 80% of people decide to buy because of emotion and 20% of people decide to buy that because logic.
Bigger doesn't always culminate in order but sometimes leads to denial.
Here, there are three types/character of closing:
1. No : Don't want to buy
2. Maybe : Maybe next time or to think of it first, and others
3. Yes : It certainly buy
All deals have been confirmed to be communicated by way of "Asking" or ask, people who say "No" or reject it is definitely No? Not necessarily, or it could be ..
But if the person who refuses will be able to answer "Yes" or want? not necessarily, because it is very difficult to convince the customers who had refused to suddenly want to just, even though we argued and won, he still would not buy the excuse for losing prestige arguing (defense) that human psychology, when debating feel attacked it he will be behind the defense and attack. And essentially do not force people who say "No", to be "Yes"
But 50% of people who say "No" can still be a "Maybe"
And of "Maybe" it's very easy to be "Yes" .. understand?
Then it was "Maybe" but not "Yes" as well, meaning it is not dating of the products we market, do not force, but still give a smile and hospitality and show that we are professional sellers.
How to overcome one of the "Maybe" to "Yes", namely :
A. Discover "Hot button":
1. What is the most DESIRED Customer?
2. What is the most feared Customer?
3. What DREAMS Customer Wants you help?
4. What Customer NEEDS you want to accomplish?
5. What PROBLEM Customers who would like to accomplish?
If you have found the Hot buttona, please break out of the question!
B. Build closeness / engagement
Give service, value, value & value
C. Know characteristics of closing
Suppose he began enthusiastically, like wonder, wanted to talk, wanted to meet, ask pin bb, hp, whatsapp or line .. if already found these characteristics, then closing tap emotions.
On of the step of Sales : approach - find out their needs - offer solutions - Closing.